---
title: Refund Policy | ReplayPilot
description: How refunds work for ReplayPilot paid plans.
canonical: https://replaypilot.com/policies/refunds
---

# Refund Policy | ReplayPilot

REFUNDS

# Refund Policy

Last updated August 10, 2026

This page explains how refunds work for ReplayPilot paid plans. It's part of our Terms of Service, not a separate agreement.

## The short version

- Our free plan is free, so there's nothing to refund on it.
- We bill paid plans monthly with no lock-in: cancel or downgrade any time and we won't charge you again.
- We don't refund the current or past billing period, except where the law requires it.
- Billed in error, or something on our end went badly wrong? Email us, we'll make it right.

## How billing works

Paid plans renew monthly for the price listed on [our pricing page](/pricing). There's no annual plan and no fixed-term contract, so a charge only ever covers the month it lands in.

## Cancellations and downgrades

Cancel or downgrade any time from Paddle's customer portal in your dashboard settings. The change takes effect at the end of your current billing period. You keep the plan you paid for until then, and we won't charge you again after that.

## Refund eligibility

We don't offer refunds for partial months or for time already used on a plan, whether you cancel, downgrade, or we suspend your account for violating our [Terms of Service](/policies/terms). We'll make an exception where the law requires one, or where we made the mistake. That covers a duplicate charge, a charge after you'd already canceled, or a charge for a plan you never got access to.

## Requesting a refund

Email [hello@replaypilot.com](mailto:hello@replaypilot.com) with your account email and the charge you're asking about. We read every request ourselves, no ticket queue, and we'll tell you plainly whether it qualifies.

## Chargebacks

If something's wrong with a charge, email us first: it's faster than a chargeback, and we can usually fix it same-day. File a chargeback without giving us the chance to make it right, and we may suspend your account while we resolve it.

## Changes to this policy

If we change this policy in a way that matters, we'll update the date at the top and email account holders.

## Questions?

Email us and a real person will answer.[hello@replaypilot.com →](mailto:hello@replaypilot.com)